Ricky Casino Terms and Conditions
Last updated: 19 May 2026.
These terms govern your use of Ricky Casino, operated by Dama N.V. ("we", "us", the "Operator") under Curaçao licence 8048/JAZ. By registering an account, depositing funds, or placing a wager, you agree to be bound by every clause below. Each section is written in numbered clauses; under most clauses you'll find a plain-English note explaining what the clause means in practice.
1. Eligibility
1.1. You must be at least 18 years of age to use the service. Age is verified at KYC against government-issued photo ID.
1.2. You must be a resident of a jurisdiction in which use of online casino services is not prohibited under the law applicable to you. The Operator does not provide legal advice on your local position; you confirm you have satisfied yourself before depositing.
1.3. You may hold one account per natural person. Multiple accounts per household are at our discretion and require pre-approval in writing.
Plain English: One account per person. Two accounts in the same household need our okay before you deposit.
2. Account Registration and KYC
2.1. Account registration requires accurate personal information. Misrepresentation at registration is grounds for immediate account closure and forfeiture of balance.
2.2. KYC documentation is required before the first withdrawal in every case. Documents must be issued by a recognised authority and current at the date of submission.
2.3. We may request additional documentation at any point during the account lifecycle for AML, fraud-prevention, or licence-compliance reasons.
2.4. Account password security is the player's responsibility. We accept no liability for losses arising from credentials shared, weak passwords, or credentials harvested via phishing of the player's email account.
3. Deposits and Funds
3.1. Deposits are accepted in AUD and supported cryptocurrencies. The minimum deposit is set per payment method and visible at the cashier.
3.2. Deposited funds become available for play immediately upon settlement. Funds held in your account balance are player funds, segregated from operating capital under licence obligations.
3.3. We do not extend credit. All wagers must be funded from cleared deposits or accrued winnings.
3.4. Funds deposited but not wagered may be withdrawn back to the originating payment method, subject to a verification check intended to prevent payment-method laundering. Repeated deposit-then-withdraw cycles without wagering may incur an administrative fee equal to the verification cost.
4. Withdrawals
4.1. Withdrawals are processed to the same payment method used for deposit, where the rail supports outbound payments. Where it does not (Neosurf, certain card BINs), an alternative verified method is required.
4.2. Standard withdrawal review is up to 60 minutes during operational hours; some withdrawals route to extended review under AML triggers.
4.3. Daily, weekly and monthly withdrawal caps apply: AU$10,000 / AU$50,000 / AU$150,000 respectively for non-VIP accounts.
4.4. Withdrawals above AU$5,000 in a 7-day rolling window may require a Source-of-Funds declaration. Failure to provide one within 14 days will hold the withdrawal in escrow.
4.5. We reserve the right to pay large withdrawals in instalments aligned with the weekly cap rather than as a single transaction.
Plain English: Big wins don't always pay out as a single transfer. Withdrawal caps are real; for amounts above the daily limit, the payout schedules across days.
5. Bonuses and Promotional Credit
5.1. Bonuses are credited subject to the wagering, max-bet, time-limit, and game-contribution rules published on the Bonus page at the time of claim. Those rules form part of these terms.
5.2. Bonus wagering must be cleared before any portion of the bonus or winnings derived from it becomes withdrawable.
5.3. The maximum withdrawable amount from a bonus claim is 10× the bonus amount. Winnings beyond that cap are forfeited at the withdrawal request.
5.4. Bonus abuse includes but is not limited to:
Holding more than one account per natural person, household, or IP.
Placing bets above the published bonus max-bet (AU$5 per spin during welcome wagering).
Placing offsetting bets across low-variance table games to mechanically clear wagering on a pokie-contribution bonus.
Pattern play that fits known wagering-clearance schemas detected by our anti-fraud system.
5.5. Where bonus abuse is detected, we may forfeit the bonus, the winnings derived from it, or the entire account balance. Decisions are subject to ADR review under section 13.
Plain English: Bonus terms aren't decorative. The AU$5 cap during wagering and the 10× withdrawal cap are the two clauses that catch most players.
6. Game Rules and Fair Play
6.1. Games operate using random number generators certified by independent third parties. Stated RTP figures are long-run averages.
6.2. Game outcomes are determined at the studio side, not at the operator side. The Operator has no ability to alter game outcomes after a wager is placed.
6.3. In the event of a connectivity error mid-spin or mid-hand, the round is resolved by the studio's session recovery protocol. We honour any winnings that the studio confirms via Round ID lookup.
6.4. We reserve the right to remove a game from the lobby at any time. Open sessions are settled before removal.
7. Geographical and Legal Restrictions
7.1. The service is not available to residents of: the United States, the United Kingdom, France, Spain, Israel, the Netherlands, and any other jurisdiction the Operator restricts from time to time.
7.2. Players accessing the service from a restricted jurisdiction via VPN or proxy are in breach of these terms; balances are subject to forfeiture and accounts to closure.
7.3. Australian players: while the Operator chooses to align its privacy practice with the Australian Privacy Principles, the licensing and dispute jurisdiction is Curaçao. There is no AU regulator with primary oversight of the Operator's gaming conduct.
8. Inactive and Dormant Accounts
8.1. An account is inactive after 6 months without login. Inactive accounts may receive a reactivation prompt by email.
8.2. An account is dormant after 12 months without login. From the first day of dormancy, an administrative fee of AU$5 per month is deducted from the account balance until either the player logs in or the balance reaches AU$0. We do not charge the dormancy fee against an external payment method; it is balance-only.
8.3. Accounts dormant for 24 months may be closed at our discretion. Remaining balances at closure are returned to the player on request, subject to KYC.
Plain English: If you stop playing with a balance left, log in once every 12 months to keep the balance intact.
9. Account Closure
9.1. You may close your account at any time. Open bonuses are forfeited at closure; cleared balances are returned via your verified payment method.
9.2. We may close an account at any time for breach of these terms, suspected fraud, or licence-compliance reasons. Where a breach is suspected, the balance may be held pending investigation.
9.3. Self-exclusion is a separate mechanism from closure and is governed by the Responsible Gambling page.
10. Fees and Charges
10.1. The Operator does not charge a deposit or withdrawal fee on any rail.
10.2. Network fees for crypto rails are borne by the player and are not refundable.
10.3. Bank-side fees on card withdrawals are issuer-determined and not within the Operator's control.
10.4. The dormancy fee under section 8 is the only fee charged from the account balance.
11. Limitation of Liability
11.1. The service is provided on an "as available" basis. The Operator does not warrant uninterrupted service. Liability for downtime, partial outages, or service degradation is limited to the value of the affected wager.
11.2. The Operator's total liability under these terms is capped at the aggregate amount in the player's account balance at the time of the underlying event.
11.3. Nothing in these terms excludes liability for fraud, wilful misconduct, or any liability that cannot be excluded as a matter of law.
12. Changes to These Terms
12.1. Material changes are communicated by email to the registered address at least 14 days before they take effect.
12.2. Non-material changes (typos, clarifications, formatting) may be published without notice. The "Last updated" date at the top of this page is the canonical version marker.
12.3. Continued use of the service after a material change takes effect constitutes acceptance.
13. Disputes and Arbitration
13.1. First-line disputes route through the Operator's complaints channel: [email protected]. Internal review is completed within 10 business days of receipt.
13.2. If the internal review does not resolve the matter, the player may escalate to:
The Curaçao Gaming Authority (via the gaming-curacao complaints inbox).
thePOGG ADR — independent, free to the player.
AskGamblers complaints service.
13.3. These terms are governed by the laws of Curaçao. Disputes not resolved by ADR are subject to arbitration in Curaçao.
13.4. Class actions, collective arbitrations, and representative proceedings are excluded. Disputes are individual.
Plain English: If you're an AU resident, the dispute route is Curaçao authorities and ADR, not OAIC, not VCAT, not the AFCA. That's the reality of using an offshore licensee.
14. Anti-Money Laundering and Counter-Terrorism Financing
14.1. The Operator screens deposits, withdrawals, and account behaviour against AML/CTF triggers under licence obligations.
14.2. Players whose activity matches a suspicious pattern may be subject to additional documentation, transaction holds, and in rare cases reporting to the licensing authority.
14.3. The Operator retains the right to refuse a withdrawal where AML obligations cannot be satisfied within reasonable enquiry timelines.
15. Intellectual Property
15.1. All content on the site, excluding game assets licensed from studios, is owned by the Operator or licensed to it. Players may not reproduce, distribute, or commercially exploit any part of the site.
15.2. Game assets are owned by the respective studios and licensed to the Operator for distribution via the platform.
16. Contact
Operator: Dama N.V., Julianaplein 36, Willemstad, Curaçao.
Support: [email protected].
Complaints: [email protected].